Refund & Cancellation Policy

Introduction

This Refund and Cancellation Policy applies to all transactions made through the Vaidya247 platform operated by YESCA Technologies Pvt Ltd. Please read this policy carefully before making any payment.

1. Fee Structure

To understand our refund policy, it's important to understand our fee structure:

2. Non-Refundable Services

All platform fees are NON-REFUNDABLE once the digital service has been rendered:

Rationale: As a pure digital service platform, we provide instant value delivery with no physical goods, shipping delays, or waiting periods. All computational resources, notifications, and matching algorithms execute immediately upon payment confirmation.

3. Cancellation Policy

3.1 Before Application Acceptance

Hospitals: Can freely cancel or edit gigs before accepting any applications. However, the publishing fee (₹100) remains non-refundable as the listing service has already been provided.

Doctors: Can withdraw applications during the 10-minute hold window before payment completion. Once payment is made and the gig is booked, cancellation fees apply.

3.2 Cancellation Before Gig Start Time

If a booked gig is cancelled before its scheduled start time, the following refund policy applies:

3.3 Cancellation After Gig Start Time

3.4 Mutual Cancellation

If both parties mutually agree to cancel a booked gig before its start time (documented through platform chat):

• Hospital receives 75% refund of publishing fee (₹75)
• Doctor receives 75% refund of application fee (₹37.50)
• Platform retains 25% of each fee as administrative charge
• Both parties must explicitly agree in writing via support channel

4. Exceptional Refund Circumstances

Full refunds may be approved ONLY in the following exceptional cases:

5. Refund Processing Timeline

Refund Method: All refunds are credited to the original payment method used:

• UPI: 1-3 business days
• Debit/Credit Card: 5-7 business days
• Net Banking: 3-5 business days
• Digital Wallets: 1-3 business days

Processing times may vary by payment provider. If refund is not credited within stated timeline, please contact your bank/payment provider with the transaction reference number.

6. How to Request a Refund

To request a refund for exceptional circumstances, follow these steps:

7. High Cancellation Rate Policy

We track cancellation history to maintain platform reliability and trust. Users with excessive cancellations face progressive penalties:

Cancellation Rate Calculation: (Total Cancellations / Total Bookings) × 100

Note: Mutual cancellations and force majeure events are excluded from calculation

8. Chargebacks and Disputes

Initiating a chargeback with your bank/card provider without first contacting us is considered a violation of our Terms of Service.

Preferred Dispute Resolution: Please contact our support team first at support@yesca.in. We resolve 95% of disputes within 48 hours through fair mediation.

9. No-Show Policy

9.1 Doctor No-Show

If a doctor fails to arrive for a confirmed gig without cancellation:

• Doctor forfeits application fee (₹50) - NO REFUND
• Hospital receives full refund of publishing fee (₹100)
• Doctor's account receives negative rating and warning
• Repeat no-shows (3+) result in permanent account termination
• May be reported to National Medical Commission (NMC)

9.2 Hospital No-Show/Gig Cancellation

If a hospital cancels or denies entry after doctor arrival:

• Hospital forfeits publishing fee (₹100) - NO REFUND
• Doctor receives full refund of application fee (₹50)
• Doctor receives compensation of 50% of gig fee for travel/inconvenience
• Hospital account flagged with negative rating
• Repeat violations result in account suspension

10. Partial Service Completion

If a gig is partially completed (e.g., doctor leaves early, hospital terminates mid-shift):

11. Contact for Refund Queries

For refund-related questions, disputes, or clarifications:

12. Consumer Protection Rights

This policy is subject to the Consumer Protection Act, 2019 (India). If you believe your consumer rights have been violated:

• Contact our support team first for amicable resolution
• Escalate to consumer forums if unresolved: National Consumer Helpline (1800-11-4000)
• File complaints at district/state/national consumer commissions
• Refer disputes to Consumer Ombudsman for mediation

13. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or platform features. Material changes will be notified via email and in-app notification at least 15 days in advance. Continued use after changes indicates acceptance of the updated policy.